For Mobile Operators with Devices
Mobile phones are increasingly feature rich and complex. Offering the best possible handset is necessary for competing in this market; however, the added complexity in the product leads to consumer confusion and higher post-purchase support costs, as unsatisfied consumers return phones, or make more calls for help. Additionally, because of the complexity of mobile devices and applications today, consumers want to be sure that they are buying a phone or downloading an application that is compatible with their preferences and lifestyle.
For the mobile operator, successful mass market adoption of these new handset functionalities will require effective and targeted education pre-purchase, and support post-purchase. But existing tools to provide consumer education and other information are inadequate. The best way to ensure a successful purchase of any mobile product is to try it before you buy it. DemoAnywhere™ serves the need for mobile operators to serve consumer demands. Now, mobile operators can easily showcase and educate prospective and existing users about their mobile products. With DemoAnywhere™ mobile operators can bring the benefit of interactive virtual devices and intuitive step by step tutorials from the convenience of their website, retail website or even in store kiosks.
“The DeviceAnywhere solution enables us to drive higher customer satisfaction by providing interactive online device tutorials to help our customers become familiar with their newly purchased devices at their own pace. In addition, our customer care team can use the tutorials to assist customers and resolve problems. With DemoAnywhere, this powerful content is available over the internet and available to customers and members of our organization 24/7.”
- Larry Halleran, Customer Experience Manager at AT&T
DemoAnywhere™ is a best-in-class solution for the mobile operator:
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| | DemoAnywhere: Online virtual interactive handsets that allow you to market to consumers, support new and existing customers, as well as educate employees. | |
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| | DemoAnywhere™
DemoAnywhere allows customers to try out fully-interactive online virtual handsets, and provides interactive tutorials, demos, as well as freely-navigable phones. Operators with devices can use DemoAnywhere’s interactive demos for their online phone support sites, retail sites, and internal customer support tools.
DemoAnywhere provides the tools to better educate and support mobile customers, improve customer satisfaction, and increase adoption of your new mobile handsets:
- Virtual phones and applications replicate actual device, look, operability, and function
- Create tutorials adjacent to virtual devices for easy instruction to consumers or internal employees
- Educate consumers on new products and features, as well as train new employees in any location
- Advertise and promote pre-commercial devices and applications before they launch
To learn more about DemoAnywhere, click here, see our solutions sheet, or contact us. | |
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