Getting Started

Can I Try Test Center Enterprise Automation before buying it?

Yes, please click here to sign up for a free trial.

How do I create test scripts?

Test Center Enterprise Automation includes an easy-to-use, visual drag and drop scripting interface. You can also create test scripts directly in Java using our Java API.

Where can I learn how to write tests and view reports?

To get started, you can sign up for one of our regularly scheduled webinars. Just click here!

Also, our support team is also always available to answer any questions that you may have.

How do I see my test results?

All Keynote DeviceAnywhere Test Center Enterprise Automation test results can be viewed through the Keynote DeviceAnywhere portal.

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Support

.: Do you have live technical support? Can I get 24/7 support?

We do have live, 24/7 technical support. Using e-mail to report a problem usually results in faster resolution, as our support teams are spread out all over the world. You can also call 1-877-338-4230 and select option 2 or +1650-655-6480.

.: How do I report a problem?

There are multiple ways to report a problem. You can click on the "Report Issue" link that can be found in the upper right-hand corner of both Keynote DeviceAnywhere Studio and the MyKeynote DeviceAnywhere Web interface. You can also send an email directly to Support@deviceanywhere.com or call support at 1-877-338-4230, option 2 or +1650-655-6480.

.: What resources and training are available?

In addition to our customer support representatives, there are many training resources available to Keynote DeviceAnywhere users. We host monthly webinars that demo Keynote DeviceAnywhere functionality, as well as provide documentation that will tell you everything you need to know about using Keynote DeviceAnywhere. In addition, you will have an account manager who can always be contacted if you experience any problems.

.: Help! I can't seem to sign up!

Occasionally, new subscribers experience problems trying to sign up from international locations. This is usually due to firewalls, pop-up blockers, and other Internet security measures. If you continue to have problems, just give us a call (1-877-338-4230, option 1), and we'll take care of it immediately.

.: What if the device I want to use is taken?

We often have several devices of our most popular models in Keynote DeviceAnywhere If none of the devices for the model you require are available, you can either wait for the device – in which case you will be in queue and will get notified when the device is free -- or you can make a reservation to use it at a later time; users with reservations have priority.

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Using Keynote DeviceAnywhere

.: How does it all happen? How do I connect to a device?

When you log into your Keynote DeviceAnywhere account for the first time, click on the "Launch Keynote DeviceAnywhere Studio" link in the upper right-hand corner of the MyKeynote DeviceAnywhere Web pages. An automatic download of our JAVA Swing desktop client, Keynote DeviceAnywhere Studio, will then begin. Keynote DeviceAnywhere Studio is the primary interface for controlling and accessing the devices.

.: How will you notify me of software updates?

As our primary application -- Keynote DeviceAnywhere Studio – is a Java Swing application, a revision check is done each time it is launched in order to make sure you are working with the very latest version of our software.

.: Can I make advance device reservations?

Yes, we highly encourage making advance device reservations using our built-in reservation system. That way, you are guaranteed device availability at the time that is most convenient or critical for you. You can always access any available device without a reservation on a first-come-first-served basis. Please note that users with advance reservations have a higher priority than "walk-in" users.

.: I've heard you mention collaboration. How do you facilitate that?

We believe that mobile development is a highly collaborative process with multiple groups within an organization (QA, development, marketing) and multiple companies (developers, porting companies, consulting companies, testing companies, and publishers) working together to launch products. Keynote DeviceAnywhere provides several collaboration features to facilitate this process, including the ability to export one or multiple frames into a Web repository, export movie clips from device activity to show collaborators actual application and device behavior, and share a device session with multiple collaborators.

.: What if I want a device that is dedicated to my company, so no one else can use it?
We can support this. You send us the device that you want and we will build it out and set it up in a dedicated environment. Keynote DeviceAnywhere can support any device model and can deploy in any location, Contact us at 1-877-device-0, option 1, for more details on this option.

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Pricing

.: What is a “Package”? 
A “Package” is a set of handsets grouped together, based on a common network, manufacturer, or other characteristic. For example, devices on the Verizon network are grouped into the ‘Verizon’ package; Sony Ericsson handsets are grouped into the Sony Ericsson package. Customers can choose which packages to subscribe to, based on which networks, manufacturers, or other characteristics of handsets you want to deploy your mobile applications to. You may also create a Custom Package; see What is a Custom Package? below.

Click here for a list of available packages and handsets contained in each package.

.: What is a “Custom Package”?
A Custom Package is one that contains only those handsets chosen by the customer. You may choose from any of the handsets within Keynote DeviceAnywhere to create your custom package. The custom package is a good option for customers that only need to test across a small number of handsets, but the handsets span multiple carriers and manufacturers.

The price of the custom package increases based on the number of devices that are included in the package. 10 device types are included in the basic custom package. Device type is defined as carrier, manufacturer and model. For example, an AT&T-US BlackBerry Bold is a different device type than a T-Mobile-US BlackBerry Bold. If the device type you choose has multiple copies in Keynote DeviceAnywhere (for example, Keynote DeviceAnywhere has 4 copies of the AT&T-US BlackBerry Bold), all 4 copies will be available to you in your custom package, but will only count as one device against the total number of devices in your package.

.: Can I have both standard packages and a custom package? Which is better?
Yes. You can choose as many pre-defined package you would like to have on your account, and you can also choose to have a custom package on your account. Only one custom package can be created per account, but you may add as many handsets to the custom package as you would like; there is no limit to the package size.

The mix of packages that will be most cost effective is dependent on your testing needs. If you do need to test a large number of handsets that are available within pre-defined packages, it will likely be more cost effective to utilize the pre-defined packages. If you have any questions about what is the most cost effective subscription strategy, our sales team would be happy to do that assessment for you; simply contact them at sales@deviceanywhere.com.

.: What are “Device Hours”?
Device Hours translate to usage time on handsets in the Keynote DeviceAnywhere system. You may use your Device Hours across all handsets and packages that you have subscribed to. Your monthly invoice will provide a detailed breakdown of your hourly usage with “by-package” detail. Only the time you actually engage a device (i.e. the device is acquired by you) is counted against your Device Hours, accrued in 6 minute increments (or 1/10th of an hour). Note that you must release acquired devices to stop accrual; otherwise the system will automatically release the device after 30 minutes of inactivity.

.: Do I need to sign up for Device Hours?
Yes, you need to subscribe for at least a minimum of 10 Device Hours.

Signing up for more hours provides the advantage of lower hourly rates. You may of course use devices for any number of hours beyondyour hourly subscription; additional hours will be billed at the same hourly rate as your subscription.

.: What happens if I sign up in the middle of the month?
Our billing cycles run along calendar months, i.e. from the first of the month to the end of the month. If you first subscribe in the middle of a month, your package and hourly subscription fees for that first month will be prorated based on the number of days remaining in the month.

.: Can I change my Device Package or Device Hours subscriptions?
You may add packages at any time; the package fee for the first month will prorated based on the number of days remaining in the month. You may cancel a package subscription at any time; however, the cancellation will go into effect at the end of the current month. Note: this means that you must cancel any packages you do not want by Midnight PST on the last day of the month.

You may change your monthly Device Hours up until the 10th of the month. After the 10th, any hourly subscription changes will go into effect for the next calendar month.

.: If I have a Custom Package, can I change the devices in it?
Each device type in the custom package is eligible for replacement after 30 days at no cost. So if you have had your Custom Package for 30 days, you can replace any or all of the handsets that you added to that package 30 days earlier, and can do so at any time (they do not need to be replaced on day 30). If you would like to add a new handset type to the custom package, but either do not wish to remove any of the existing devices or do not have any devices that have been in the package for 30 days, any devices you add to the package (beyond the first 10) will increment the cost of the package by $10/month (or other amount if in Yen, Pounds, or Euros).

.: What happens to unused monthly hours?
Device hours do not roll-over across calendar month boundaries; your monthly hours will expire at the end of each month.

.: When will I be billed?
Your Keynote DeviceAnywhere subscription will automatically renew each month with the same packages and hours as the previous month. You will be billed by the 5th of each month for the past month’s subscriptions and additional charges (i.e. hourly usage in excess of your hourly subscription).

.: I’ve noticed that you offer the option to pay in different currencies. How does that work? Can I change the currency that I am paying in?
In February 2009, we offered the ability to pay in Euros, Pounds, and Yen. The prices are set in these currencies and do not fluctuate; the listed price is the price you will pay each month regardless of exchange rates. To view the offered prices in the supported currencies, see the Keynote DeviceAnywhere product page, under Pricing.

New customers must choose their currency when they first subscribe to Keynote DeviceAnywhere. Existing customers who signed up before this option was launched will have a one-time allowance to change their currency. Please contact DABilling@deviceanywhere.com if you would like to switch to a different currency.

.: Are there any other charges associated with the system? Is airtime billed?
Our handsets are equipped with unlimited data service plans, and airtime is not charged. However, premium service charges you incur while using the handsets, e.g. due to downloading a non-free game or ring-tone, will be passed through to you. Note: in some cases, Keynote DeviceAnywhere has agreements with service providers that allow us to offer unlimited free paid content, for testing purposes only, on certain handsets. Please check with DABilling@DeviceAnywhere.com for a current list of handsets that offer this feature.

.: When is my payment due?
Payment is due immediately upon receipt of your monthly bill. Please note that if payment is not received within 45 days, Keynote DeviceAnywhere may disable your account.

.: Can my subscription be used by other employees of my company, or outside contractors?
Yes. An unlimited number of user accounts may be created; there is no limit on users or simultaneous usage. Remember, however, that you are responsible for any charges incurred by users on your account.

.: How do I unsubscribe?
If at any point you want to cancel a Keynote DeviceAnywhere subscription, you can make an unsubscribe request by visiting the MyAccount tab in MyKeynote DeviceAnywhere and selecting the “Unsubscribe” button at the bottom of the page. You may also contact us directly at sales@deviceanywhere.com.