Carrier QoS Mobile Monitoring for Internal and Third-Party Applications/Services

For mobile service operators, there is no relationship more delicate than the one with their customers. And making sure that a mobile application is available, usable and correctly formatted at all times is critical to positively maintaining this relationship. However, this process is difficult and time-consuming – as well as costly. Now with MonitorAnywhere™ - a mobile phone monitoring solution for mobile services and applications, or SMS monitoring - the process can be much easier, faster, and cost-efficient.

MonitorAnywhere serves as a 24x7 advance alerting system for mobile operators, generating instantaneous alerts upon any monitored mobile application, service outage, or slowdown (including third-party apps/services, if desired) in real-time. MonitorAnywhere evaluates mobile apps and services from the end-user perspective, using real handsets connected to and distributed across the live mobile network.


MonitorAnywhere™ features and benefits:

• Mobile monitoring on real mobile devices allow for real-time interaction and display of device and application behavior on live networks
• Error-alerts allow fore-warning of downtime in services before it affects consumers
• Reports allow for quick analysis of mobile services and applications, as well as tracking of performance trends and mission critical data
• Both continuous and on-the-fly mobile monitoring, SMS monitoring, and mobile application monitoring services are supported for greater convenience
• 24x7 automated mobile monitors enable benchmarking of the quality of your services and mobile applications against competitors

	Product Overview Mobile monitoring solution that allows for monitoring of any mobile application or service. Error-alerts allow for instant notification of service problems. Convenient reporting interface allows for quick review and analysis. Direct connections to the mobile handsets eliminates measurement limitations, allowing for mobile phone monitoring of any mobile service or application.

	Who should use it? Network operators can take advantage of this carrier-class, mobile monitoring solution. Mobile monitoring and SMS monitoring allows operators to ensure their services are always available, reliable, as well as usable by consumers, ensuring a positive end-user experience, and maintaining consumer retention.

With the growing importance of mobile service reliability in maintaining consumer confidence, only a carrier-class solution like MonitorAnywhere, that provides real results, will suffice for your mobile phone monitoring needs.

For more information about MonitorAnywhere please call: 1-877-Device-0, or email: sales@deviceanywhere.com.

Monitor Anything

• Mobile monitoring of any mobile service: carrier networks, SMS networks & campaigns.
• Mobile monitoring of any mobile application:  web applications, mobile messaging, SMS monitoring, mobile phone monitoring, client-side, downloadable apps, network-aware apps, streaming media, common-short-code, etc.
• Support and control all actions on live devices (key presses, touch-screen taps, power on/off, open/close/flip, etc.)
• Test and monitor multi-device scenarios (messaging, chat, etc.)
• Use integrated mobile to PC interaction capabilities (e.g. go to website, purchase ringtones, and deliver to mobile devices)
• Mobile monitoring and testing on any handset model (from a device bank of over 2,000 real mobile devices); all tests executed on real devices so you monitor exactly what the consumer would see
• Measure any performance indicators, for example: mobile application monitoring and download success rate, mobile website monitoring and time to render mobile web page(s), mobile SMS monitoring and time to send or receive SMS or MMS message(s), time to download mobile applications or content, etc.
• Mobile video and mobile monitoring and metrics include frame rate, jitter, video and audio playing
• Text recognition and image matching capabilities ensure accurate measurements

• Schedule tests to run at any frequency and cadence (every 5 minutes, once per week, only on weekdays, etc.)
• View handsets in real-time as scripts are executed via the Execution Dashboard
• Use web-based reporting interface with current status and drill-down reports including actual phone LCD screenshots
• View performance trends over time 
• View your performance against the competition (competitive benchmarking)
• Analyze issues with detailed incident reports
• Receive alerts via email/SMS when pre-defined quality thresholds are exceeded
• Receive escalating alerts based on length or level of outage
• Execute ad-hoc scripts/tests on handsets anytime to troubleshoot

• Deploy mobile devices anywhere
• DeviceAnywhere will create all mobile test cases; scripting interface provided in case you want to edit or create your own tests
• Support team available 24X7 to address any issues

General

.: Why is MonitorAnywhere useful?

Your mobile app or service must be available, usable, and correctly formatted in order to create a positive customer experience and to generate repeat business. MonitorAnywhere tests your mobile application from the user’s point of view, so that you can guarantee a quality experience for your customers.

.: What can be monitored? Are there any limits?

Anything that you can do with a mobile device in your hand, you can test with MonitorAnywhere. Examples include premium SMS testing, social networking application testing, mobile website testing, mobile game testing, mobile music or mobile ringtone download testings, mobile video testing, LBS or GPS application testings, mobile marketing campaigns, and more. In addition, multi-device scripting is also supported, to support messaging and other networking applications.

.: What type of results are collected through a mobile monitor script?

Customers can collect screen output, timer information (e.g. how long did it take for the web page to download, or the text message to be received), success and failure metrics, and detailed error information.

.: How do I see monitor results?

MonitorAnywhere records and reports all results through a flexible reporting interface. Through this interface, users can:

Getting Started

.: How do I create a mobile “monitor”?

Our MonitorAnywhere customers can either use one of our easy-to-use scripting languages and build scripts themselves for mobile monitoring and mobile phone monitoring, or we can build scripts to your specifications.

.: How do I learn how to write scripts and view reports?

DeviceAnywhere provides training for each new customer, on using the scripting functionality and the reporting tool. In addition, our support team is always available to answer any questions that you have.

.: How do I get a demo of MonitorAnywhere?

Please complete a demo request form and we will get back to you within one business day to demonstrate the mobile monitoring solutions, provided by MonitorAnywhere.