QoS for Mobile Applications on Smartphones and Tablets
In the mobile world, performance is everything – particularly for enterprises. It can impact customer satisfaction, operational efficiency and revenues. But monitoring the performance of your mobile app or website is challenging because of the constantly changing mobile environment, the increasingly diverse set of mobile devices, networks and platforms - and because most native mobile apps can only be monitored from real handsets.
Test Center Enterprise Monitoring™ is an enterprise-class monitoring solution that enables production support teams to detect problems early and ensure the performance for any mobile app or website on any device and network. It is purpose-built for mobile apps and leverages a cloud-based architecture for maximum flexibility and easy access to app performance information.
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Whether it’s Communications, Games, Multimedia, Productivity, Travel, or Utility app, TCE Monitoring provides non-stop, 24x7 service level monitoring. This includes real-time alerts against any measurement criteria delivered via SMS, e-mail and SNMP.
TCE Monitoring evaluates the performance and responsiveness of enterprise mobile apps and websites from the end-user perspective, using real handsets connected to and distributed across live mobile networks. And because it utilizes direct connections to live handsets, there are NO MEASUREMENT LIMITATIONS. Anything that can be done on a mobile device can be monitored with TCE Monitoring, for example:
- Users can create and schedule automated scripts at any time.
- Users can take crucial measurements such as how long it takes for apps/content to download on different handset models across multiple mobile markets and whether or not content appears exactly as it should on various devices.
- Users can also define alerts and how they are triggered at any time.
With its powerful monitoring capabilities, TCE Monitoring helps enterprises and carriers improve customer satisfaction, increase operational efficiency and accelerate the ROI of their mobile channels. | |
 | | | Key Capabilities |  | Cloud-Based Infrastructure - Easy, remote performance monitoring using physical handsets
- Monitor all Smartphone and Tablet platforms, including Android, iOS, BlackBerry, Windows Phone 7, WebOS, etc
Real Time Automatic Alerts - Instant notification of performance issues via SMS, e-mail, and SNMP
Ongoing Analysis - Continuously track the performance of any mobile app or website
No Limitations - Any mobile app/service/content may be monitored using Test Center Enterprise Monitoring, for example, HTML5/web apps, native apps, games, utilities, media, streaming apps, etc
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The Keynote DeviceAnywhere™ platform is architected for maximum implementation flexibility so you can use it the way that best fits your business needs including: - On-demand access to public devices
- Private devices, securely hosted by Keynote DeviceAnywhere or on-premise
For pricing informaton contact us at sales@deviceanywhere.com or 1-877-338-4230
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 | | Monitor Anything | | - Monitor across all networks, 3G, 4G, LTE, WiFi, etc.
- Any HTML5/mobile app, web app, mobile messaging, SMS, phone, client-side, downloadable apps, network-aware apps, streaming media, common-short-code, etc.
- Control all actions on live devices (key presses, touch-screen taps, power on/off, open/close/flip, etc).
- Test and monitor multi-device scenarios (messaging, chat, etc).
- Use integrated mobile to PC interaction capabilities (e.g., go to website, purchase ringtones, and deliver to mobile devices).
- Monitor and test on any Smartphone or Tablet model; all tests are executed on real devices so you monitor exactly what the consumer would see.
- Measure diverse performance indicators, for example: mobile app download time and success rate, time to render mobile web page(s), time to send or receive SMS or MMS message(s).
- Mobile video monitoring includes frame rate, jitter, video and audio playing.
- Industry-leading text recognition and image matching capabilities ensure accurate measurements.
| | | | | | | | Real Time Automatic Alerts and Ongoing Analysis | | - Get instant notification of performance issues via SMS, e-mail, and SNMP when pre-defined quality thresholds are exceeded.
- Receive escalating alerts based on length or level of outage.
- Execute ad-hoc scripts/tests on handsets anytime to troubleshoot.
- Continuously track the performance of any mobile app or website.
| | | | | | | | Scheduling and Reporting | | - Schedule tests to run at any frequency and cadence (every 5 minutes, once per week, only on weekdays, etc).
- View handsets in real-time as scripts are executed via the Execution Dashboard.
- Use web-based reporting interface with current status and drill-down reports including actual phone LCD screenshots.
- View performance trends over time.
- View your performance against the competition (competitive benchmarking).
- Analyze issues with detailed incident reports.
| | | | | | | | No Limitations | | - Direct connections to mobile handsets allow for monitoring of any mobile service.
- Deploy mobile devices anywhere; monitor from anywhere.
- Keynote DeviceAnywhere™ will create all mobile test cases; scripting interface provided in case you want to edit or create your own tests.
| | | | | | | | Scalability | | - Designed for use across your entire enterprise mobile portfolio.
- Support team available 24X7 to address any issues.
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- General |
- Getting Started
General What is a Test Center Enterprise Monitoring mobile monitor?
A mobile monitor is a test or set of tests that automatically executes on a regular basis (e.g. hourly, daily). These tests are determined by a script (a series of instructions including key presses, touch screen taps, image captures, etc., carried out across one or more devices) and can be used for testing handsets, mobile apps, mobile websites, mobile software, SMS or WAP.
Why is Test Center Enterprise Monitoring useful?
Your mobile app or website must be available, usable, and correctly formatted in order to create a positive customer experience for your company, brand and/or service. TCE Monitoring tests your mobile app from the user’s point of view, so that you can guarantee a quality experience.
What can be monitored? Are there any limits?
Anything that you can do with a mobile device in your hand can be tested and monitored with TCE Monitoring. Examples include premium SMS, social networking apps, mobile websites, mobile games, mobile music or ringtone downloads, mobile video, LBS or GPS apps, mobile marketing campaigns, and more. In addition, multi-device scripting is also supported for messaging and other networking apps. What type of results are collected through a mobile monitor script?
Users can collect screen output, timer information (e.g. how long did it take for the web page to download, or the text message to be received), success and failure metrics, and detailed error information.
How do I see monitor results?
TCE Monitoring records and reports all results through a flexible reporting interface. Through this interface, users can: - Set up “alerts” based on self-defined thresholds to be sent automatically via email or text to a specified recipient list.
- View ad hoc reports at any time, choosing the monitors you want to include, the time frame, and the type of report you want to view (timers, success rates, errors).
- Configure regular reports to be automatically generated and delivered to your mailbox on the schedule you desire.
- View detailed inputs and outputs, including all device screens generated during the test, to diagnose problems.
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Getting Started How do I create a mobile “monitor”?TCE Monitoring customers can either use one of our easy-to-use scripting languages and build scripts themselves or we can build scripts to your specifications. How do I learn how to write scripts and view reports?Keynote DeviceAnywhere™ provides training for each new customer on using the scripting functionality and the reporting tool. In addition, our support team is always available to answer any questions that you have.
How do I get a demo of Test Center Enterprise Monitoring?
Please complete a demo request form and we will get back to you within one business day to demonstrate TCE Monitoring.
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| The following resources provide additional ways to learn more about Keynote DeviceAnywhere™, Test Center Enterprise Monitoring and best practices in mobile app testing and monitoring. |
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Contact Us 877-338-4230 - option 1 (U.S.)
+44-755-401-3466 (EMEA)
 The solution provided by Keynote DeviceAnywhere helps us to provide immediate warning in case of operation problems. Real time testing and monitoring with a ‘customer point of view’ is the best approach to provide a quick and effective response to the issues raised in a complex value chain. 
Francesco Fucci, Head of VAS Technical Development, PosteMobile
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