General

.: Why is remote access to devices useful?

By providing remote access to real handsets in live networks, we bring these devices and their networks to your desktop -- so you no longer need to be "in-market" for validations of your content and applications. Through, DeviceAnywhere you can realize huge cost savings, get your products to market faster, and expand your market reach by addressing networks outside your geographical location.

.: What can I do with these remotely accessible devices?

Anything that you could do on devices physically in your hands can be done on DeviceAnywhere handsets.  For example, you can press the device's keypad and side buttons, speak into the handset's mic through your PC’s mic, view the handset's LCD display, listen to its speaker and ringer sounds, connect/disconnect its battery, power supply and data-cable, make calls, browse WAP sites, send/receive messages, and much more.

.: Is my Intellectual Property protected?

We take IP very seriously. While you are using a device, no one is able to see your device’s screen, except for users on your account (or DeviceAnywhere support personnel) that you have expressly invited to share your view. Further, DeviceAnywhere executes automated cleanup scripts that clean the device at the end of each session. These scripts “wash” the device, deleting all downloaded or installed applications, clearing the browser cache, and removing other usage footprints like text and/or picture messages. Note however, that protection of your organization’s IP is ultimately your responsibility. Therefore, if there is particularly sensitive material that you are testing, best practice is for you to remove this material from the device before releasing it.

.: What if you don’t have a handset that I want. Can I request a new one?

Yes. We are constantly adding new handsets to DeviceAnywhere, and expanding our service to new geographies.

.: How do I sign up?

DeviceAnywhere is available as an online service, so you can easily sign up through our Web site. If you prefer to work through a salesperson, you can contact us at DASales@deviceanywhere.com or 1-877-device-0 and select option 1.

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Capabilities

.: Can I make voice and data calls?

Yes. Each DeviceAnywhere handset is equipped with a full voice and data plan, so you can utilize all available network services. We ensure devices are hosted in areas of reliable RF coverage to eliminate issues of bad radio reception. Additional usage fees may apply for premium content (e.g. paid game or ringtone downloads, premium SMS services, etc.),

.: Can I install my pre-commercial applications on the devices for testing?

You can either download your applications over the air (OTA) or, if the device supports it, using a data cable. For example, DeviceAnywhere supports Qualcomm BREW devices via the BREW app loader, which utilizes a download via data cable.

.: Can I save screenshots and test results?

Individual screens or groups of screens can be saved and are accessed through the MyDeviceAnywhere interface. These results will remain available to you for as long as you are a DeviceAnywhere customer. You can also save frames or generate an Mpeg4 movie of your device interaction, which you can use outside of the DeviceAnywhere environment. Lastly, you can generate URLs that go directly to your test results; these URLs can be safely emailed around.

.: Does DeviceAnywhere capture audio and visual?

Yes. We capture up to 15 frames per second and store it frame-by-frame to make it easy for you to locate and annotate problem areas. Please note that we do not save audio separately – the only way to preserve an audio stream is to export the results into an Mpeg4 movie.

.: Can multiple people use the same device at once?

No. Because this is a real device, only one user at a time can control it.. However, if you would like other members of your DeviceAnywhere account to be able to view the screen of the device you are using, you can share your screen with them. No one can see the device that you are working with unless you have explicitly invited them to view it with you.

.: Can I take a picture?

Yes. Many of our devices are equipped with clocks in the view of the camera, so that you can use the camera functionality.

.: What about scripting and automation?

Scripting and automation are supported through DeviceAnywhere Pro -- which is typically used to automate QA testing – and DeviceAnywhere Monitoring, which is used to continuously check the uptime and performance of commercial applications.

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Support

.: Do you have live technical support? Can I get 24/7 support?

We do have live, 24/7 technical support. Using e-mail to report a problem usually results in faster resolution, as our support teams are spread out all over the world. You can also call 1-877-device-0 and select option 2.

.: How do I report a problem?

There are multiple ways to report a problem. You can click on the "Report Issue" link that can be found in the upper right-hand corner of both DeviceAnywhere Studio and the MyDeviceAnywhere Web interface. You can also send an email directly to Support@deviceanywhere.com or call support at 1-877-device-0, option 2.

.: What resources and training are available?

In addition to our customer support representatives, there are many training resources available to DeviceAnywhere users. We host monthly webinars that demo DeviceAnywhere functionality, as well as provide documentation that will tell you everything you need to know about using DeviceAnywhere. In addition, you will have an account manager who can always be contacted if you experience any problems.

.: Help! I can't seem to sign up!

Occasionally, new subscribers experience problems trying to sign up from international locations. This is usually due to firewalls, pop-up blockers, and other Internet security measures. If you continue to have problems, just give us a call (1-877-device-0, option 1), and we'll take care of it immediately.

.: What if the device I want to use is taken?

We often have several devices of our most popular models in DeviceAnywhere If none of the devices for the model you require are available, you can either wait for the device – in which case you will be in queue and will get notified when the device is free -- or you can make a reservation to use it at a later time; users with reservations have priority.

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Using DeviceAnywhere

.: How does it all happen? How do I connect to a device?

When you log into your DeviceAnywhere account for the first time, click on the "Launch DeviceAnywhere Studio" link in the upper right-hand corner of the MyDeviceAnywhere Web pages. An automatic download of our JAVA Swing desktop client, DeviceAnywhere Studio, will then begin. DeviceAnywhere Studio is the primary interface for controlling and accessing the devices.

.: How will you notify me of software updates?

As our primary application -- DeviceAnywhere Studio – is a Java Swing application, a revision check is done each time it is launched in order to make sure you are working with the very latest version of our software.

.: Can I make advance device reservations?

Yes, we highly encourage making advance device reservations using our built-in reservation system. That way, you are guaranteed device availability at the time that is most convenient or critical for you. You can always access any available device without a reservation on a first-come-first-served basis. Please note that users with advance reservations have a higher priority than "walk-in" users.

.: I've heard you mention collaboration. How do you facilitate that?

We believe that mobile development is a highly collaborative process with multiple groups within an organization (QA, development, marketing) and multiple companies (developers, porting companies, consulting companies, testing companies, and publishers) working together to launch products. DeviceAnywhere provides several collaboration features to facilitate this process, including the ability to export one or multiple frames into a Web repository, export movie clips from device activity to show collaborators actual application and device behavior, and share a device session with multiple collaborators.

.: What if I want a device that is dedicated to my company, so no one else can use it?
We can support this. You send us the device that you want and we will build it out and set it up in a dedicated environment. DeviceAnywhere can support any device model and can deploy in any location, Contact us at 1-877-device-0, option 1, for more details on this option.

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Pricing

.: What is a “Package”? 
A “Package” is a set of handsets grouped together, based on a common network, manufacturer, or other characteristic. For example, devices on the Verizon network are grouped into the ‘Verizon’ package; Sony Ericsson handsets are grouped into the Sony Ericsson package. Customers can choose which packages to subscribe to, based on which networks, manufacturers, or other characteristics of handsets you want to deploy your mobile applications to. You may also create a Custom Package; see What is a Custom Package? below.

Click here for a list of available packages and handsets contained in each package.

.: What is a “Custom Package”?
A Custom Package is one that contains only those handsets chosen by the customer. You may choose from any of the handsets within DeviceAnywhere to create your custom package. The custom package is a good option for customers that only need to test across a small number of handsets, but the handsets span multiple carriers and manufacturers.

The price of the custom package increases based on the number of devices that are included in the package. 10 device types are included in the basic custom package. Device type is defined as carrier, manufacturer and model. For example, an AT&T-US BlackBerry Bold is a different device type than a T-Mobile-US BlackBerry Bold. If the device type you choose has multiple copies in DeviceAnywhere (for example, DeviceAnywhere has 4 copies of the AT&T-US BlackBerry Bold), all 4 copies will be available to you in your custom package, but will only count as one device against the total number of devices in your package.

.: Can I have both standard packages and a custom package? Which is better?
Yes. You can choose as many pre-defined package you would like to have on your account, and you can also choose to have a custom package on your account. Only one custom package can be created per account, but you may add as many handsets to the custom package as you would like; there is no limit to the package size.

The mix of packages that will be most cost effective is dependent on your testing needs. If you do need to test a large number of handsets that are available within pre-defined packages, it will likely be more cost effective to utilize the pre-defined packages. If you have any questions about what is the most cost effective subscription strategy, our sales team would be happy to do that assessment for you; simply contact them at DASales@deviceanywhere.com.

.: What are “Device Hours”?
Device Hours translate to usage time on handsets in the DeviceAnywhere system. You may use your Device Hours across all handsets and packages that you have subscribed to. Your monthly invoice will provide a detailed breakdown of your hourly usage with “by-package” detail. Only the time you actually engage a device (i.e. the device is acquired by you) is counted against your Device Hours, accrued in 6 minute increments (or 1/10th of an hour). Note that you must release acquired devices to stop accrual; otherwise the system will automatically release the device after 30 minutes of inactivity.

.: Do I need to sign up for Device Hours?
Yes, you need to subscribe for at least a minimum of 10 Device Hours.

Signing up for more hours provides the advantage of lower hourly rates. You may of course use devices for any number of hours beyondyour hourly subscription; additional hours will be billed at the same hourly rate as your subscription.

.: What happens if I sign up in the middle of the month?
Our billing cycles run along calendar months, i.e. from the first of the month to the end of the month. If you first subscribe in the middle of a month, your package and hourly subscription fees for that first month will be prorated based on the number of days remaining in the month.

.: Can I change my Device Package or Device Hours subscriptions?
You may add packages at any time; the package fee for the first month will prorated based on the number of days remaining in the month. You may cancel a package subscription at any time; however, the cancellation will go into effect at the end of the current month. Note: this means that you must cancel any packages you do not want by Midnight PST on the last day of the month.

You may change your monthly Device Hours up until the 10th of the month. After the 10th, any hourly subscription changes will go into effect for the next calendar month.

.: If I have a Custom Package, can I change the devices in it?
Each device type in the custom package is eligible for replacement after 30 days at no cost. So if you have had your Custom Package for 30 days, you can replace any or all of the handsets that you added to that package 30 days earlier, and can do so at any time (they do not need to be replaced on day 30). If you would like to add a new handset type to the custom package, but either do not wish to remove any of the existing devices or do not have any devices that have been in the package for 30 days, any devices you add to the package (beyond the first 10) will increment the cost of the package by $10/month (or other amount if in Yen, Pounds, or Euros).

.: What happens to unused monthly hours?
Device hours do not roll-over across calendar month boundaries; your monthly hours will expire at the end of each month.

.: When will I be billed?
Your DeviceAnywhere subscription will automatically renew each month with the same packages and hours as the previous month. You will be billed by the 5th of each month for the past month’s subscriptions and additional charges (i.e. hourly usage in excess of your hourly subscription).

.: I’ve noticed that you offer the option to pay in different currencies. How does that work? Can I change the currency that I am paying in?
In February 2009, we offered the ability to pay in Euros, Pounds, and Yen. The prices are set in these currencies and do not fluctuate; the listed price is the price you will pay each month regardless of exchange rates. To view the offered prices in the supported currencies, see the DeviceAnywhere product page, under Pricing.

New customers must choose their currency when they first subscribe to DeviceAnywhere. Existing customers who signed up before this option was launched will have a one-time allowance to change their currency. Please contact DABilling@deviceanywhere.com if you would like to switch to a different currency.

.: Are there any other charges associated with the system? Is airtime billed?
Our handsets are equipped with unlimited data service plans, and airtime is not charged. However, premium service charges you incur while using the handsets, e.g. due to downloading a non-free game or ring-tone, will be passed through to you. Note: in some cases, DeviceAnywhere has agreements with service providers that allow us to offer unlimited free paid content, for testing purposes only, on certain handsets. Please check with DABilling@DeviceAnywhere.com for a current list of handsets that offer this feature.

.: When is my payment due?
Payment is due immediately upon receipt of your monthly bill. Please note that if payment is not received within 45 days, DeviceAnywhere may disable your account.

.: Can my subscription be used by other employees of my company, or outside contractors?
Yes. An unlimited number of user accounts may be created; there is no limit on users or simultaneous usage. Remember, however, that you are responsible for any charges incurred by users on your account.

.: How do I unsubscribe?
If at any point you want to cancel a DeviceAnywhere subscription, you can make an unsubscribe request by visiting the MyAccount tab in MyDeviceAnywhere and selecting the “Unsubscribe” button at the bottom of the page. You may also contact us directly at DASales@deviceanywhere.com.

Package Access
Packages	Monthly Fee
Pre-defined Device Packages	£60 each unless otherwise noted. Click here for a list of all packages and their monthly prices.
Custom Device Package	£60 for up to 10 device types1. Add £6 for each additional device type above the first 10.
Device Hours2
Minimum Monthly Hours3	Monthly Fee	Hourly Rate 4
10	£97	£9.70
30	£273	£9.10
50	£425	£8.50
1005	£790	£7.90

Package Access
Packages	Monthly Fee
Pre-defined Device Packages	€77.5 each unless otherwise noted. Click here for a list of all packages and their monthly prices.
Custom Device Package	€77.5 for up to 10 device types1. Add €7.5 for each additional device type above the first 10.
Device Hours2
Minimum Monthly Hours3	Monthly Fee	Hourly Rate 4
10	€125.00	€12.50
30	€352.50	€11.75
50	€550.00	€11.00
1005	€1025.00	€10.25

Package Access
Packages	Monthly Fee
Pre-defined Device Packages	¥10500 each unless otherwise noted. Click here for a list of all packages and their monthly prices.
Custom Device Package	¥10500 for up to 10 device types1. Add ¥1050 for each additional device type above the first 10.
Device Hours2
Minimum Monthly Hours3	Monthly Fee	Hourly Rate 4
10	¥16500	¥1650
30	¥46500	¥1550
50	¥72500	¥1450
1005	¥135000	¥1350