Online Support
Keynote DeviceAnywhere offers two levels of support: Standard and Platinum.
| Standard Support is automatically provided to all Keynote DeviceAnywhere customers and valid trial accounts. Standard Support includes: |
- Email support 24X7 (DASupport@DeviceAnywhere.com)
- 4 hour response time to all support tickets (Note: not all issues can be resolved within 4 hours, but a support representative will respond within 4 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
- Free monthly training webinars (log in to your account via this website and see the "Resources" section on the homepage for schedule and sign up information)
- Custom device cleaning upon request
- 24X5 phone support 877-338-4230, option 2
- Support voice mailbox is available during weekends; 4-hour response time to voice messages
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| Platinum Support is available to Keynote DeviceAnywhere customers for the greater of $500/month or 15% of your monthly bill. Sign up through MyKeynote DeviceAnywhere by selecting “Change Subscriptions” or contact Sales@DeviceAnywhere.com. Platinum customers receive: |
- All Standard Support features listed above
- Priority response to Platinum support tickets; response within 2 hours (Note: not all issues can be resolved in 2 hours, but a support representative will respond within 2 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
- Named Support Liaison from Keynote DeviceAnywhere's headquarter office
- Periodic Issue Reviews with Support Liaison
- Immediate notification of any outages or degradations in service (via opt-in email alert)
- Support resolution times as specified in the Keynote DeviceAnywhere™ Platinum Support Agreement (Contact Sales@DeviceAnywhere.com if you would like to see a copy of this agreement.)
- Most-used handset list, by Device Package
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Contact Us 877-338-4230 - option 1 (U.S.)
+44-755-401-3466 (EMEA)
 Keynote DeviceAnywhere addresses the short-term and long term needs of businesses committed to mobilizing their workforce. They have been in the mobile application testing business longer than any other supplier, and offer the broadest portfolio of services.  | |