DeviceAnywhere offers two levels of support: Standard and Platinum.
| Standard Support is automatically provided to all DeviceAnywhere customers and valid trial accounts. Standard Support includes: |
- Email support 24X7 (DASupport@DeviceAnywhere.com)
- 4 hour response time to all support tickets (Note: not all issues can be resolved within 4 hours, but a support representative will respond within 4 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
- Free monthly training webinars (log in to your account via this website and see the "Resources" section on the homepage for schedule and sign up information)
- Custom device cleaning upon request
- 24X5 phone support 1-877-device-0, option 2
- Support voice mailbox is available during weekends; 4-hour response time to voice messages
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| Platinum Support is available to DeviceAnywhere customers for the greater of $500/month or 15% of your monthly bill. Sign up through MyDeviceAnywhere by selecting “Change Subscriptions” or contact DA_Sales@DeviceAnywhere.com. Platinum customers receive: |
- All Standard Support features listed above
- Priority response to Platinum support tickets; response within 2 hours (Note: not all issues can be resolved in 2 hours, but a support representative will respond within 2 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
- Named Support Liaison from DeviceAnywhere's headquarter office
- Periodic Issue Reviews with Support Liaison
- Immediate notification of any outages or degradations in service (via opt-in email alert)
- Support resolution times as specified in the DeviceAnywhere Platinum Support Agreement (Contact DA_Sales@DeviceAnywhere.com if you would like to see a copy of this agreement.)
- Most-used handset list, by Device Package
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