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  Online Support


DeviceAnywhere offers two levels of support: Standard and Platinum.

Standard Support is automatically provided to all DeviceAnywhere customers and valid trial accounts. Standard Support includes:
  • Email support 24X7 (DASupport@DeviceAnywhere.com)
  • 4 hour response time to all support tickets (Note: not all issues can be resolved within 4 hours, but a support representative will respond within 4 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
  • Free monthly training webinars (log in to your account via this website and see the "Resources" section on the homepage for schedule and sign up information)
  • Custom device cleaning upon request
  • 24X5 phone support 1-877-device-0, option 2
  • Support voice mailbox is available during weekends; 4-hour response time to voice messages
Platinum Support is available to DeviceAnywhere customers for the greater of $500/month or 15% of your monthly bill. Sign up through MyDeviceAnywhere by selecting “Change Subscriptions” or contact DA_Sales@DeviceAnywhere.com. Platinum customers receive:
  • All Standard Support features listed above
  • Priority response to Platinum support tickets; response within 2 hours (Note: not all issues can be resolved in 2 hours, but a support representative will respond within 2 hours with either a resolution, an update to the problem, or a clarifying question if needed.)
  • Named Support Liaison from DeviceAnywhere's headquarter office
  • Periodic Issue Reviews with Support Liaison
  • Immediate notification of any outages or degradations in service (via opt-in email alert)
  • Support resolution times as specified in the DeviceAnywhere Platinum Support Agreement (Contact DA_Sales@DeviceAnywhere.com if you would like to see a copy of this agreement.)
  • Most-used handset list, by Device Package

    
 
 

Contact Sales
888.675.8612
Option 3

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  •  NEWS |
  •  AWARDS |
  •  EVENTS |
  •  CASE STUDIES
CTIA Wireless, Spring
Booth #1734
Las Vegas Convention Center
Las Vegas, NV

March 23 - March 25, 2010

CTIA Wireless, Fall
Moscone Convention Center
San Francisco, CA

October 06 - October 08, 2010


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